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Terms & Conditions

Payment Information:

Credit Cards - We accept Visa, MasterCard, American Express, and Discover

PayPal - You may use your PayPal account for quick and easy payment.

Alternative pay types are available, (Check, Money Order, and Purchase Order).  Please contact us for details by emailing, customerservice@onsperformance.com or call 800-817-9808, (Sales Option Menu)

Secure Check and Personal Information

An SSL certificate offers a secure, encrypted checkout experience for customers.

ONS Performance is currently using the BigCommerce shared SSL certificate to protect the personal and payment details of shoppers.

Information we request from you is solely for the purpose of processing your order. Your information will not be sold or otherwise distributed.

Shipping Terms and conditions

Web orders can ship via FedEx or UPS.  Please select a shipping method option, (Ground, 2 Day, Overnight etc) selections available during the checkout process. Flat rate shipping rates are available for all orders.  Orders that qualify for Free Shipping or Flat Rate shipping will ship via FedEx SmartPost ground delivery or USPS Priority Mail, (Transit Times typically 2 to 7 business).

 Shipping rates are calculated in real time, based on the weight of the total order. Please not that shipping companies round the weight up to the next full pound.  Tracking for shipments are available online.  If you require alternative methods of delivery please contact us with your request. customerservice@onsperformance.com, or call 800-817-9808.

 Please note that UPS will not ship to APO/FPO’S and PO Boxes.

* Free Shipping

Products that qualify for “free shipping” will be shipped via FedEx Smart Post (FedEx Ground / USPS Residential delivery) and/or and Unites States Postal Service, limited to the contiguous United States.  (Transit Times typically 2 to 7 business).

Most orders are shipped within 24 business hours. If there is an unforeseen delay you will be contacted by email or phone

Coupon Codes

Offers are available for a limited time only. Specified brand or category only qualify for stated offer, if minimum purchase applies it will be noted during the check out process. Coupon Code stated must be used at check out in order to receive discount. Qualifying purchase based on pre-tax amount and excludes any applicable shipping & handling charges.

Discount cannot be applied to any previous order(s) or be combined with any other coupons, discounts, adjustments unless otherwise noted.

Most orders are shipped within 24 business hours. If there is an unforeseen delay you will be contacted by email or phone

Sales Tax

Critical Reload, LLC is required to charge sales tax on purchases delivered to locations within the state of Kentucky, according to the location where you will take possession.  Sales orders shipping to the state of Georgia will have sales tax automatically calculated and added to your total amount due.

Satisfaction Guarantee

30 Day Money Back Guarantee

If for any reason you are not completely satisfied with your purchase simply return the opened and unopened product within 30 days from the date of purchase and we will refund the full purchase price for the returned products.

To process a return please contact customer service team at 1-800-817-9808 or email us at customerservice@criticalreload.com .

The statements presented on this website have not been evaluated by the Food and Drug Administration.
These products are not intended to diagnose, treat, cure or prevent any disease. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging.

© Copyright 2017 Critical Reload, LLC. All rights reserved.

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